Store Policy

All Sales Are Final

We do not offer refunds or accept returns under any circumstances. Once an order is placed, it is considered final sale. (APPLIES TO ALL IN-STORE PURCHASES & ONLINE ORDERS)

Policies are subject to change without prior notice at our discretion.

Damages/Broken Jewelry Policy

In-Store Damages:
Once a jewelry item is released to you from our store, we are no longer responsible for any damages that occur after the purchase. However, we do offer repair services in-store for any damages that may occur. The price of repairs will be determined based on the complexity of the damage. Please bring your item to our store for an evaluation, and we will provide you with an estimate for the repair.

Online Orders:
For online orders, once your jewelry item is in the possession of UPS, we are no longer responsible for any damages that occur during transit. If your order arrives damaged, please file a claim directly with UPS using the following link:
UPS Damage Claim.

In-Store Policy

Thank you for choosing to shop with us! Please review our policies before making a purchase.

Trade-Ins for Store Credit
We accept trade-ins toward store credit. Trade-in value is determined based on scrap price. Design, stones, and brand value are not considered in scrap evaluations.

Store credit from trade-ins is non-transferable and may only be used toward future in-store merchandise purchases.
Body jewelry (nose pins, earrings, and other items intended for body piercings), cannot be traded in for store credit under any circumstances due to hygiene and safety reasons.
Store credit cannot be used toward custom orders, cleanings, repairs, or any other services.
Store credit cannot be redeemed for cash.
Valid identification may be required for all trade-in transactions.

Online (Website) Orders Policy

Exchanges

Exchanges are available under the following conditions:

Items must be in brand new, unused condition.

Items cannot be sized (downsized, upsized) from original size.

Items must not be broken, damaged, or repaired

Items must be returned with original packaging, if applicable.

Body jewelry (including earrings, nose pins, etc.) is not eligible for exchange due to hygiene and safety reasons.

If the item meets our exchange criteria, the process is as follows:

To start the exchange process, please email or text us at:
📧 ezjewelry916@gmail.com
📱 916-516-2225

Return Label Sent

We will send a return shipping label to your email.

Ship the Item Back

Use the provided label to send the item back to us.

Inspection

Once we receive the item, our team will inspect it to ensure it qualifies for an exchange.

Exchange Processed

If the item you wish to exchange for costs more:
We will send an invoice for the price difference.
A standard exchange fee of $5 will apply.
A $15 shipping fee will be charged to cover the cost of sending the new item to you.

Total Exchange Costs

If approved, the total cost of the exchange will include:

$5 Exchange Fee
Price Difference (if applicable)
$15 Return Shipping Fee