Exchange/Return Policy

All Sales Are Final

We do not offer refunds or accept returns. Once an order is placed, it is considered final sale.

Exchanges

Exchanges are available under the following conditions:

• Items must be in brand new, unused condition.
• Items cannot be sized (downsized, upsized) from original size.
• Items must not be broken, damaged, or repaired
• Items must be returned with original packaging, if applicable.
  
  
• Body jewelry (including earrings, nose pins, etc.) is not eligible for exchange due to hygiene and safety reasons.

If the item meets our exchange criteria, the process is as follows:

1. Contact Us

• To start the exchange process, please email or text us at:
  📧 ezjewelry916@gmail.com
  📱 916-516-2225
  
  

1. Return Label Sent

• We will send a return shipping label to your email.
  
  

1. Ship the Item Back

• Use the provided label to send the item back to us.
  
  

1. Inspection

• Once we receive the item, our team will inspect it to ensure it qualifies for an exchange.
  
  

1. Exchange Processed

• If the item you wish to exchange for costs more:
• We will send an invoice for the price difference.
• A standard exchange fee of $5 will apply.
• A $15 shipping fee will be charged to cover the cost of sending the new item to you.
  
  

Total Exchange Costs

If approved, the total cost of the exchange will include:

• $5 Exchange Fee
• Price Difference (if applicable)
• $15 Return Shipping Fee