FAQ's

Is all of your jewelry REAL gold (not plated)?

Yes! Every piece we offer is made from real 10K/14K solid gold. We do not use gold plating or gold-filled materials anywhere in our jewelry.

Whether it’s grillz, chains, rings, or custom pieces, everything is crafted from authentic precious metals to ensure lasting quality, durability, and true value. Our 10K and 14K gold pieces are designed to maintain their color, shine, and structure over time (without fading, chipping, or wearing down like plated alternatives).

 

Return Policy? Exchanges?

All sales are final. We do not offer refunds or accept returns on any purchases, whether in-store or online.

For online orders, we do offer exchanges under certain conditions. Items must be brand new, unused, and in original condition. Exchange requests must be made within 15 business days of delivery. Please note that body jewelry (such as earrings or nose pins) is not eligible for exchange due to hygiene reasons.

Exchanges are subject to approval and may include additional fees such as shipping costs, price differences, and processing fees.

If you need to request an exchange, please contact us and we’ll guide you through the process.

 

 

How will I receive updates on my order?

All order updates are sent to the email address provided at checkout. You will receive notifications regarding your order status, including processing updates and shipping information.

If you are not receiving emails, please contact us and we can add or update an email address on your order to ensure you receive all future updates.

 

Do you repair jewelry?

Yes, we offer in-store jewelry repairs. Most repairs can be completed the same day, depending on availability.

We use updated technology, allowing us to perform clean, durable repairs with minimal impact to the surrounding area of the jewelry.

How can I keep up with current sales/ specials?

We post all active sales and specials on our Instagram (@EzJewelry), with full details included in each post caption.

During the sale period, we also create a temporary Instagram highlight featuring the products and their discounted prices, so you can easily see all active specials while they’re available.

 

I received my ring and it doesn’t fit - what should I do?

If your ring doesn’t fit, please contact us so we can help with resizing. The cost of resizing can vary depending on the adjustment needed. For upsizing, the estimated cost is $20 per size up from the ring’s current size.

Once we assess your ring, we will send you an invoice for the resizing. After payment, we’ll provide a return shipping label, send the ring back to us, and our team will resize it using precision tools. Once completed, we’ll ship the ring back to you.

Shipping rates vary based on your location and whether expedited shipping is selected.

 

Do you take payments?

Yes! We offer multiple payment options to make purchasing easy:

  • Online orders: We accept Shop Pay for a fast and secure checkout.

  • In-store purchases: We accept Afterpay for convenient split payments.

  • Financing: We offer financing plans with no credit check through Acima, Progressive, and American First Finance.

For online financing inquiries or to set up a financing plan, please contact us directly at (916) 516-2225.

 

If I order online, can I pick it up in-store?

No, we currently only offer shipping for online orders through our website. In-store pickup is not available at this time.

 

All Sales Are Final

We do not offer refunds or accept returns under any circumstances. Once an order is placed, it is considered final sale.

(APPLIES TO ALL IN-STORE PURCHASES & ONLINE ORDERS)

For online orders, under certain circumstances, a $20 cancellation fee will apply once an order is placed.

Damages / Broken Jewelry Policy

Once a jewelry item is released to you from our store, we are no longer responsible for any damages that occur after the purchase. However, we do offer repair services in-store for any damages that may occur. The price of repairs will be determined based on the complexity of the damage. Please bring your item to our store for an evaluation, and we will provide you with an estimate for the repair.

Online Orders Damaged Upon Arrival

For online orders, once your jewelry item is in the possession of UPS, we are no longer responsible for any damages that occur during transit. If your order arrives damaged, please file a claim directly with UPS using the following link:


UPS Damage Claim

In-Store Policy

Thank you for choosing to shop with us! Please review our policies before making a purchase.

Trade-Ins for Store Credit
  • We accept trade-ins toward store credit. Trade-in value is determined based on a 20% deduction fee of overall total of the item purchased.
  • Store credit from trade-ins is non-transferable and may only be used toward future in-store merchandise purchases.
  • Body jewelry (nose pins, earrings, and other items intended for body piercings) cannot be traded in for store credit under any circumstances due to hygiene and safety reasons.
  • Store credit cannot be used toward custom orders, cleanings, repairs, or any other services.
  • Store credit cannot be redeemed for cash.
  • Valid identification may be required for all trade-in transactions.

Online (Website) Orders Policy

Processing Time

Online orders take 8–12 business days to process before shipping, unless the item is a custom order. Custom orders have their own processing timeframes, which are listed in the item description.

Exchanges

Exchanges are available under the following conditions:

  • Items must be in brand new, unused condition.
  • Items must not be broken, damaged, or repaired.
  • Items must be returned with original packaging, if applicable.
  • Body jewelry (including earrings, nose pins, etc.) is not eligible for exchange due to hygiene and safety reasons.

Exchanges must be requested within 15 business days of receiving the item.

Orders Currently In Process

If a customer wishes to exchange an order that is currently in process, a $20 exchange fee will apply. Exchanges are not guaranteed to be converted into store credit and are handled at our sole discretion.


Exchange Process (After Item Is Received)

1. Contact Us
To start the exchange process, please email or text us at:
📧 ezjewelry916@gmail.com
📱 916-516-2225

2. Return Label Sent
We will send a return shipping label to your email.

3. Ship the Item Back
Use the provided label to send the item back to us.

4. Inspection
Once we receive the item, our team will inspect it to ensure it qualifies for an exchange.

Exchange Processed
If the item you wish to exchange for costs more:

  • We will send an invoice for the price difference.
  • A standard $5 exchange fee will apply.
  • A $15 shipping fee will be charged to cover the cost of sending the new item to you.

Total Exchange Costs

If approved, the total cost of the exchange will include:

  • $5 Exchange Fee
  • Price Difference (if applicable)
  • $15 Return Shipping Fee




Policies are subject to change without prior notice at our discretion.