Shipping policy

Damages/Broken Jewelry Policy

Once a jewelry item is released to you from our store, we are no longer responsible for any damages that occur after the purchase. However, we do offer repair services in-store for any damages that may occur. The price of repairs will be determined based on the complexity of the damage. Please bring your item to our store for an evaluation, and we will provide you with an estimate for the repair.

Online Orders Damaged Upon Arrival:
For online orders, once your jewelry item is in the possession of UPS, we are no longer responsible for any damages that occur during transit. If your order arrives damaged, please file a claim directly with UPS using the following link:
UPS Damage Claim.