Order Lookup
All Sales Are Final
We do not offer refunds or accept returns under any circumstances. Once an order is placed, it is considered final sale.
(APPLIES TO ALL IN-STORE PURCHASES & ONLINE ORDERS)
For online orders, under certain circumstances, a $20 cancellation fee will apply once an order is placed.
Damages / Broken Jewelry Policy
Once a jewelry item is released to you from our store, we are no longer responsible for any damages that occur after the purchase. However, we do offer repair services in-store for any damages that may occur. The price of repairs will be determined based on the complexity of the damage. Please bring your item to our store for an evaluation, and we will provide you with an estimate for the repair.
Online Orders Damaged Upon Arrival
For online orders, once your jewelry item is in the possession of UPS, we are no longer responsible for any damages that occur during transit. If your order arrives damaged, please file a claim directly with UPS using the following link:
In-Store Policy
Thank you for choosing to shop with us! Please review our policies before making a purchase.
Trade-Ins for Store Credit
- We accept trade-ins toward store credit. Trade-in value is determined based on a 20% deduction fee of overall total of the item purchased.
- Store credit from trade-ins is non-transferable and may only be used toward future in-store merchandise purchases.
- Body jewelry (nose pins, earrings, and other items intended for body piercings) cannot be traded in for store credit under any circumstances due to hygiene and safety reasons.
- Store credit cannot be used toward custom orders, cleanings, repairs, or any other services.
- Store credit cannot be redeemed for cash.
- Valid identification may be required for all trade-in transactions.
Online (Website) Orders Policy
Processing Time
Online orders take 8–12 business days to process before shipping, unless the item is a custom order. Custom orders have their own processing timeframes, which are listed in the item description.
Exchanges
Exchanges are available under the following conditions:
- Items must be in brand new, unused condition.
- Items must not be broken, damaged, or repaired.
- Items must be returned with original packaging, if applicable.
- Body jewelry (including earrings, nose pins, etc.) is not eligible for exchange due to hygiene and safety reasons.
Exchanges must be requested within 15 business days of receiving the item.
Orders Currently In Process
If a customer wishes to exchange an order that is currently in process, a $20 exchange fee will apply. Exchanges are not guaranteed to be converted into store credit and are handled at our sole discretion.
Exchange Process (After Item Is Received)
1. Contact Us
To start the exchange process, please email or text us at:
📧 ezjewelry916@gmail.com
📱 916-516-2225
2. Return Label Sent
We will send a return shipping label to your email.
3. Ship the Item Back
Use the provided label to send the item back to us.
4. Inspection
Once we receive the item, our team will inspect it to ensure it qualifies for an exchange.
Exchange Processed
If the item you wish to exchange for costs more:
- We will send an invoice for the price difference.
- A standard $5 exchange fee will apply.
- A $15 shipping fee will be charged to cover the cost of sending the new item to you.
Total Exchange Costs
If approved, the total cost of the exchange will include:
- $5 Exchange Fee
- Price Difference (if applicable)
- $15 Return Shipping Fee
Policies are subject to change without prior notice at our discretion.